Privacy Policy

Effective Date – January 1, 2025

At Wiley Mission, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, contact us, or utilize our residential, wellness, or healthcare services.

1. Information We Collect

We may collect personal information through our website, by phone, in person, or in writing. This may include:

• Name, address, phone number, and email address
• Date of birth, emergency contact information
• Health and medical information (only when voluntarily provided for care purposes)
• Insurance and billing details
• Communications preferences
• Website usage data (such as IP address, browser type, and page visits)

2. How We Use Your Information

Wiley Mission uses your information to:

• Provide residential, wellness, and healthcare services
• Respond to inquiries and provide customer support
• Schedule tours or consultations
• Process billing and insurance
• Improve our services and website functionality
• Comply with applicable laws and regulations

We only collect and use your information when it is relevant to our services or required by law.

3. How We Share Your Information

Wiley Mission does not sell or rent your personal information. We may share it only in the following limited cases:

• With healthcare professionals involved in your care
• With third-party service providers who help us operate (e.g., billing services or IT support), under strict confidentiality agreements
• As required by law, regulation, or legal process
• With your explicit consent

4. Health Information & HIPAA Compliance

If you are a resident or recipient of healthcare services at Wiley Mission, your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We follow all HIPAA guidelines to ensure the confidentiality, integrity, and security of protected health information.

5. Website & Cookies

Our website may use cookies or tracking technologies to enhance user experience and improve site performance. These tools do not collect personally identifiable information unless you voluntarily provide it (e.g., by submitting a form).

You may adjust your browser settings to limit or disable cookies.

6. Your Privacy Choices

You have the right to:

• Request access to the personal information we have about you
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• Request that we delete your information where legally permitted

To make a request, please contact us using the information below.

7. Security

We take reasonable steps to protect your information through administrative, physical, and technical safeguards. However, no system can guarantee 100% security.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors without verifiable parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top of this page and post the updated policy on our website.

10. Contact Us