Accessibility Statement for Wiley Mission
Wiley Mission is committed to ensuring digital accessibility for all visitors, including individuals with disabilities. As a faith-based, nonprofit organization dedicated to serving seniors and their families, we believe accessibility is an essential part of delivering compassionate, inclusive care — both in person and online.
We are actively working to improve the accessibility and usability of our website, WileyMission.org, and strive to meet or exceed the standards set forth by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Our Commitment To Accessibility
Accessibility is a core part of our mission. We aim to provide a website experience that is:
- Perceivable by all users, including those using assistive technologies
- Operable through a variety of input methods
- Understandable and easy to navigate
- Robust across devices, browsers, and accessibility tools
We are continuously reviewing our website and digital content to identify and address accessibility barriers.
Ongoing Efforts
Wiley Mission is currently engaged in a comprehensive review and enhancement of our website to improve accessibility. These efforts include:
- Updating color contrast and visual design elements
- Improving keyboard navigation and interactive elements
- Adding alternative text to images and media
- Enhancing form usability and labeling
- Refining page structure for screen reader compatibility
While we strive to ensure that all areas of our website meet accessibility standards, some content may not yet fully conform. We are actively working to address these areas as part of our ongoing commitment.
Accessibility Standards
Our goal is to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which provide a widely recognized framework for making digital content more accessible.
These guidelines are developed by the World Wide Web Consortium and are referenced in accessibility expectations under the Americans with Disabilities Act.
Need Assistance?
If you experience difficulty accessing any part of our website, or if you need assistance with any of our online content, we are here to help.
Please contact us:
- Phone: 856-983-0411
- Email: info@wileymission.org
- Mailing Address: Wiley Mission, 99 E. Main St. Marlton, NJ 08053
When contacting us, please include:
- The webpage or feature you are having difficulty with
- A brief description of the issue
- Your preferred method of communication
We will make every reasonable effort to respond promptly and provide the information or support you need.
Continuous Improvement
Wiley Mission is committed to ongoing accessibility improvements. As technology evolves and standards continue to develop, we will regularly review and update our website to enhance usability for all visitors.
A Mission of Inclusion
At Wiley Mission, our commitment to accessibility reflects our broader mission — to serve with compassion, dignity, and respect for every individual. We believe that access to information is a vital part of that mission, and we are dedicated to ensuring that all who visit our website feel welcomed and supported.
Wiley Christian Behavioral Management Services ADA Complaint Process
The Americans with Disabilities Act of 1990 (ADA) is landmark federal legislation that opens up services and employment opportunities to the millions of Americans with disabilities. The ADA affects access to employment; state and local government programs and services; transportation, and access to places of public accommodation such as businesses, non-profit service providers; and telecommunications.
ADA Commitment & Compliance
Wiley Christian Behavioral Management Services is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis on their disability as provided by the Americans with Disabilities Act.
Wiley Christian Behavioral Management Services management, and all supervisors and employees share direct responsibility for carrying out Wiley Christian Behavioral Management Services commitment to the ADA. Wiley Christian Behavioral Management Services ensures accountability in this commitment and supports all parts of the organization in meeting their respective ADA obligations. Wiley Christian Behavioral Management Services coordinates internally with all appropriate offices in the investigation of complaints of discrimination and takes a lead role in responding to requests for information about civil rights obligations and operations.
Complaints
If you wish to file an ADA complaint of discrimination with Wiley Christian Behavioral Management Services, please contact Wiley Christian Behavioral Management Services by calling (856) 486-9097; completing the ADA Complaint Form, or writing Wiley Christian Behavioral Management Services:
6103 Westfield Ave, Pennsauken, NJ 08110
Complaints Process
All ADA complaints of discrimination received by Wiley Christian Behavioral Management Services are routed to local area management for prompt investigation and resolution. All complaints received will be investigated, so long as the complaint is received within 180 days from the date of the alleged discrimination. Wiley Christian Behavioral Management Services will provide appropriate assistance (online and otherwise) to complainants who are limited in their ability to communicate in English or require accommodation. Complainants will be requested to leave contact information for follow-up about their complaints.
Wiley Christian Behavioral Management Services aims to complete investigations into all complaints received, within 90 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint. Wiley Christian Behavioral Management Services has a zero tolerance policy on discrimination and will take appropriate corrective measures in all instances where a violation of Wiley Christian Behavioral Management Services non-discrimination policy has been established.
Once a complaint investigation is complete, complainants will receive a notice of finding via their preferred/available mode of contact (phone, email, U.S. post, etc.). If no contact information is provided, a note regarding the outcome of the investigation will be saved on file for a minimum of three years. Complainants can contact the Transportation Coordinator at any time to check on the status of their complaint.
Filing a Complaint Directly to the Federal Transit Administration
A complainant may choose to file a Title VI complaint with the Federal Transit Administration by contacting the Administration at:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Additional Information
For additional information on Wiley Christian Behavioral Management Services non-discrimination obligations and other responsibilities related to ADA, please call (856) 486-9097 or write to:
Wiley Christian Behavioral Management Services
6103 Westfield Ave, Pennsauken, NJ 08110
Reasonable Modification Policy
Wiley Christian Behavioral Management Services is committed to providing equal access and opportunity to individuals with disabilities. We will make reasonable modifications to our policies, practices, and procedures to ensure that all individuals have an equal opportunity to participate in and benefit from our services, programs, and activities.
- Request for Modification
- Individuals with disabilities may request modifications by contacting Nicolle DeLuca at (856) 486-9097 or info@wileymission.org. Requests can be made in person, in writing, or by phone.
- Requests should describe the modification needed and why it is necessary for the individual to access our services.
- Assessment of Requests
- Each request will be evaluated on a case-by-case basis. Factors considered may include the nature of the disability, the specific modification requested, and whether it fundamentally alters the nature of the service, program, or activity.
- Provision of Modifications
- If a modification is reasonable and does not fundamentally alter the nature of the program, it will be provided at no cost to the individual.
- If a request is denied, Wiley Christian Behavioral Management Services will provide an alternative solution or an explanation for the denial and inform the individual of their right to appeal.
- Appeals Process
- If a requested modification is denied, individuals may appeal the decision by contacting Gary F. Gilmore at (856) 983-0411 or info@wileymission.org
- Appeals will be reviewed within 10 Days, and a written response will be provided.
- Record Retention
- Wiley Christian Behavioral Management Services will maintain all records related to reasonable modification requests and denials for at least three (3) years.
- Complaints
A Complaintant may also file a complaint with the US Department of Transportation by contacting the Department at:
US Department of Transportation, Office of Civil Rights:
Federal Transit Administration Office of Civil Rights Attention:
Complaint Team East Building, 5th Floor – TCR 1200 New Jersey Avenue, SE Washington, DC 20590
Last Updated: May 2026